OUR REFUND POLICY

Our Refund Policy

At GOTENMARK SHIPPING LINE , we are committed to providing reliable and transparent shipping services. This Refund Policy explains how payments and refunds are handled for shipments processed through our company.

1. Insurance Payment (Refundable)

All shipments require the purchase of shipping insurance prior to dispatch.
The insurance fee is mandatory and 80% to 90% refundable, as it provides coverage for the package during transit, including loss, damage, or unforeseen incidents.

Once the insurance payment has been made and the shipment has been initiated, this fee will be refunded under most circumstances.

2. Refundable Shipping Payments

Any additional payments made after the insurance fee, including but not limited to:

Shipping fees

Handling fees

Transit or delivery-related charges

are fully refundable upon successful arrival and delivery of the package to its designated destination. all other fee which comes after the insurance has been paid will be fully refunded back

3. Refund Eligibility

A refund of all eligible amounts will be issued provided that:

The package has arrived at the destination address,

Delivery has been confirmed by our tracking system, and

There are no violations of our shipping terms or applicable laws.

4. Refund Processing

Refunds will be processed automatically or upon request within 1 business days after delivery confirmation.
Refunds will be issued using the original payment method unless otherwise agreed upon. ( cash or bank transfer )

5. Exceptions

Refunds will not be issued if:

The shipment is canceled after dispatch,

Incorrect or incomplete shipping information was provided by the customer,

6. Policy Changes

GOTENMARK SHIPPING LINE reserves the right to modify or update this Refund Policy at any time. Any changes will be communicated through our official website or customer notifications.